Your Hollywood Movie Money and Hollywood Concession Money certificates will be accepted at any participating cinema at any show time. Your Hollywood Movie Money is valid for any film of your choice unless there is a specific movie listed on the admission certficate. (Please note, expired tickets cannot be accepted or replaced.)

What if there are No Cinema's that are close to you.
If you can't find a cinema on our list that is within 5km of where you live if you are in a metro area or 15km of where you live in a regional area; go to the movies on us! Go to your nearest cinema and watch the movie that your Hollywood Movie Money ticket entitles you to, keep a receipt (make sure it's a tax invoice) and send it to us at "Hollywood Movie Money, Cinema Relations, Locked Bag 6005, RICHMOND, VIC, 3121". Make sure you include your Hollywood Movie Money ticket, your name, address and your bank account details if you would prefer direct debit and we'll reimburse you the full value of the ticket.
*please note reimbursement will only be made up to the amount shown on your Hollywood Movie Money ticket, reimbursement will only be made if you attend the film that is indicated on your Hollywood Movie Money ticket, claims must be sent within 4 weeks of seeing the film

If you were turned away from a cinema, what do you do?
First, make sure that your ticket is not expired and that you went to a participating cinema listed on this site. If the cinema has mistakenly not accepted your ticket, please contact us. Or, you can mail your Hollywood Movie Money ticket and cinema receipt along with a letter of explanation to Hollywood Movie Money Attn: Cinema Relations Locked Bag 6005, RICHMOND, VIC, 3121. Please address the envelope to the attention of "Acceptance Guarantee Department". Upon receipt we will review your request and, if appropriate, reimburse you for the amount you paid at the cinema up to the value indicated on your Hollywood Movie Money ticket.

Refunds/reimbursements must be sent to us within one (1) week of the certificate expiration date. Please send us your full contact details, the certificate and the name of the cinema in which you were turned away from to:

Hollywood Movie Money
Cinema Relations
Locked Bag 6005
RICHMOND, VIC, 3121